Monday, December 3, 2007

Dinner Review

Last night, I met my family in Renaissance Hotel (formerly New World Hotel) for a dinner. My Tito Chito from arrived from the US together with his wife, Tita Susan. We had dinner at the Emperor Court at he said hotel.

When we entered the restaurant, there was no receptionist. We had to stand for about 3 minutes before a food attendant escorted us to our table. When everyone was seated, menu catalogs were given to us. Tita Susan suggested we try the Dimsum Festival eat all you can. We checked all the dimsum we wanted. After a few minutes of having your heart set, we were informed that some dimsum were no longer available and that upset my Tito a little.

The very first that was served was the rice, noodles and some sort of noodles with beef strips. I was expecting for the drinks to be served first but they never asked us what we wanted to drink until we told them so. The soup was only served in the middle of our course. The sauce were not served until I asked. We kept changing our orders because the waiter kept coming back to inform us that there were no this and that anymore.

Finally, Tito was already pissed and decided to asked for the manager who was not around. He talked to the captain waiter instead. I also did my peice. I was not happy with how the service was going. Tito asked how could they ran out of stock when they running an eat all you can dinner. They were suppose to prepare more than enough when it is eat all you can. She kept apologizing and gave us some complimentary something. I didnt really understand what she was saying. I couldnt even remember what she gave us since our table was loaded with food. Literally, there was no space for another plate. Anyhow, my tito was quite satisfied with the compensation and he even thanked her for the fair treatment.

Perhaps, if my Tito was not a long staying guest in the hotel, we would have not treated the same. Who knows?

The food was great but no no for me on the service we got. I worked for a 5star hotel before so I know how sensitive a customer can get especially if you will be paying a hefty sum for the service charge.